Kuala Lumpur, 13 April — Following a viral video on TikTok showing Starbucks cup sizes, where coffee poured from the small cup into the medium and large cups appeared to contain the same quantity, Dato G. Kumaar Aamaan, Chief Editor of Ottrangknews and consumer rights activist, has called on all Starbucks outlets across Malaysia to ensure that such practices do not occur in our country.
The video has sparked public concern over the transparency of beverage sizes offered. If the allegation is proven true, it may be considered a form of consumer deception.
“We urge Starbucks Malaysia to take immediate action to investigate the truth behind this matter and provide a clear explanation to consumers. If any elements of deception are found, reports should be promptly filed with the authorities,” stressed Dato G. Kumaar Aamaan.
He also extended his appreciation to the video creator for raising public awareness on this issue.
For consumers wishing to lodge official complaints on such matters, reports can be submitted to:
Ministry of Domestic Trade and Cost of Living (KPDN) via the eAduan KPDN portal at https://eaduan.kpdn.gov.my, or
Contact the National Consumer Complaints Centre (NCCC) at 1-800-886-800.
Ottrangknews, under the leadership of Dato G. Kumaar Aamaan, will continue to monitor this issue and keep the public informed with the latest updates.