Khazanah Outlines Three Pillars to Strengthen MAHB’s Operations

A New Era for Malaysia Airports Holdings Bhd

Khazanah Nasional Bhd-led consortium Gateway Development Alliance Sdn Bhd has crossed the shareholding threshold of 94.47%, making its takeover offer for Malaysia Airports Holdings Bhd (MAHB) unconditional after eight months.

Three Pillars for Enhanced Operations

Khazanah Nasional Bhd has outlined three pillars for MAHB to enhance its operations, said managing director Amirul Feisal Wan Zahir.

Pillar 1: Customer Experience

“For customer experience, MAHB could look into the flow of passengers by reducing the time for check-ins and waiting to ensure that passengers could enjoy the whole airport experience,” Amirul said.

Streamlining Passenger Flow

By reducing the time for check-ins and waiting, MAHB can improve the overall passenger experience, making it more enjoyable and efficient.

Pillar 2: Technology

Under the technology pillar, Amirul applauded the immigration efforts in introducing MyBorderPass, but highlighted that more work is needed to ensure widespread awareness and usage.

Enhancing Technology Infrastructure

Khazanah is committed to enhancing MAHB’s technology infrastructure to improve efficiency and customer experience. This includes expanding the use of digital platforms and improving connectivity.

Pillar 3: Connectivity

“When I say connectivity, you have to look at it from the perspective of an airline,” Amirul said. “What we are trying to do is they will have a network strategy, in order to connect the various people and have maybe a very small period before people can transit.”

Enhancing Airline Connectivity

Khazanah aims to improve airline connectivity by developing a network strategy that enables seamless connections for passengers.

Future Leadership

Commenting on MAHB’s future leadership, Amirul said it is still too early to determine a new lineup for the company’s management amid the ongoing takeover exercise.

Conclusion

Khazanah’s three pillars for MAHB’s operations aim to enhance customer experience, technology, and connectivity. By implementing these strategies, MAHB can improve its operations and provide a better experience for passengers.

FAQs

Q: What are the three pillars for MAHB’s operations?
A: The three pillars are customer experience, technology, and connectivity.

Q: What is the goal of the customer experience pillar?
A: The goal is to reduce the time for check-ins and waiting to ensure that passengers can enjoy the whole airport experience.

Q: What is the goal of the technology pillar?
A: The goal is to enhance MAHB’s technology infrastructure to improve efficiency and customer experience.

Q: What is the goal of the connectivity pillar?
A: The goal is to improve airline connectivity by developing a network strategy that enables seamless connections for passengers.

Q: What is the current status of the takeover offer for MAHB?
A: The takeover offer has been made unconditional after the consortium crossed the shareholding threshold of 94.47%.