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Rising delivery costs and problems: a homegrown business owner’s perspective

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Rising Delivery Costs and Problems: A Homegrown Business Owner’s Perspective

The Reality of Rising Delivery Costs

As the owner of a homegrown business in Malaysia, I am feeling the squeeze from rising delivery costs and delivery problems that make it harder for enterprises like mine to thrive. When I first started doing business online, my vision was to offer high-quality self-care products that are both environmentally friendly and accessible to everyone.

The Challenges of Delivery Delays and Lack of Communication

Sometimes, I hear customers share their frustration over delivery delays, a lack of communication with logistics providers, and inconvenient scheduling that disrupts their experience. When I came across a recent survey by Milieu Insight stating that for over 52% of micro, small, and medium-sized enterprises (MSMEs), shipping accounted for more than 10% of their operational costs, I wasn’t surprised. It hit close to home, knowing so many others are dealing with the same challenges I face.

The Impact on Small Businesses

For a small business with tight margins, the rising delivery costs are a huge chunk of money going straight into shipping. We are faced with a difficult choice: do we absorb these extra costs or pass them on to our customers? Neither option is sustainable. And as a seller, even if I ensure that my products meet the customers’ standards, a single delivery mishap can undo all my hard work, especially if it leads to a bad review.

The Need for Change

We should not be left to guess whether or not our packages will be sent as promised. As we look to a future of a booming parcel service market, I urge the authorities not to forget us – the small businesses that make up a large proportion of Malaysia’s digital economy. For the courier industry to truly serve our needs, it’s going to take coordinated action from everyone involved. I believe logistics providers, sellers, platforms, and regulators must come together to create fair, reliable standards that work for all businesses, big and small.

Conclusion

In conclusion, the rising delivery costs and problems are a major concern for small businesses like mine. We need affordable and dependable delivery services to stay competitive in an increasingly challenging market. I urge the authorities to prioritize the needs of small businesses and work together to create a fair and reliable delivery system.

Frequently Asked Questions

Q: What are the main challenges faced by small businesses in Malaysia due to rising delivery costs and problems?
A: The main challenges faced by small businesses in Malaysia are delivery delays, lack of communication with logistics providers, and inconvenient scheduling that disrupts their experience.

Q: What is the impact of rising delivery costs on small businesses?
A: Rising delivery costs can be a huge chunk of money going straight into shipping, making it difficult for small businesses to absorb or pass on to customers.

Q: What can be done to address the rising delivery costs and problems?
A: Coordinated action from logistics providers, sellers, platforms, and regulators is needed to create fair, reliable standards that work for all businesses, big and small.

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